Frequently Asked Questions

Products and sizing

Which luggage size should I choose?

Cabin luggage is generally suited to shorter trips and onboard use, while medium, large, and extra-large cases provide more packing space for checked travel. Airline rules vary, so always check the dimensions and weight allowance on your ticket before travelling.

What is included in a luggage set?

The exact contents are stated on each product page. A three-piece set is normally listed as cabin, medium, and large. A four-piece set normally adds an extra-large case. Confirm the product page before ordering.

Are product colours exactly as shown?

Screen settings and lighting can affect colour appearance. Product photography and available colour options on the listing should be reviewed before purchase.

Orders and delivery

How will I know my order was received?

After successful checkout, Shopify sends an order confirmation to the email or contact details provided by the customer.

Can I change or cancel an order?

Contact us as soon as possible. Changes cannot be guaranteed after processing or dispatch has started.

How do I track delivery?

When tracking is available, the details are sent through the shipping confirmation notification.

Returns

How do I request a return?

Use the Contact Us page and include your order number, the item concerned, and the reason for the request. Eligibility depends on the final Returns & Refunds Policy.

These answers are general store guidance and should be updated when final supplier, courier, warranty, and return arrangements are confirmed.