Returns & Refunds

We want customers to review their Voyalune order promptly after delivery. To request a return, contact us with the order number, item details, reason for return, and supporting photographs when relevant.

Return eligibility

Unless applicable consumer law requires otherwise, an item should generally be unused, in its original condition, and returned with its original packaging, labels, accessories, and proof of purchase. Items showing travel use, damage caused after delivery, missing components, or unauthorized modification may not be eligible.

Incorrect or damaged items

Report an incorrect, defective, or transit-damaged item promptly. Do not discard the packaging until the claim has been reviewed.

Return authorization and shipping

Do not send an item back before receiving return instructions. Responsibility for return shipping charges depends on the reason for return and the final policy confirmed by the store owner.

Refunds

Approved refunds are normally issued to the original payment method after the returned item has been received and inspected. Banks and payment providers may require additional processing time.

Exclusions

Personalized items, final-sale items, gift cards, delivery charges, customs charges, and products damaged through misuse may be excluded where permitted by law.

Pre-launch notice: The store owner must confirm the return window, return address, inspection timeframe, return-shipping responsibility, restocking conditions, and any warranty process before the store accepts orders. Applicable UAE consumer law takes priority over this draft.